LEGAL AGREEMENTS

1. LEGAL NOTICE

 

ELE Aleph is a registered brand in use by ELE Aleph Coop. V. (NIF F98813462) to identify itself and the services it provides.

 

The content of this website, including (but not limited to) the text, graphic images, audio files, videos, HTML code, buttons, trademarks, software and logos, is the sole property of ELE Aleph, unless otherwise indicated or if it can be deduced that the rights thereto belong to third parties. The content cannot be marketed, distributed, transferred, copied, modified or decompiled in any way without the prior written consent of ELE Aleph. Unauthorised use of the content of the website is expressly prohibited and may constitute a breach of the law protecting intellectual property, trademarks, patents and all other types of industrial property rights. The user may download, view and print a copy of this website solely for their own private and personal use.

 

Claims or legal actions brought in relation to this website or its use shall be governed by the laws of Spain and submitted to the exclusive jurisdiction of the courts of Spain.

 

 

2. PRIVACY POLICY

 

ELE Aleph is committed to protecting and respecting your privacy.

 

All communication established whatever the means used, including (but not limited to) emails or through the forms on this website, implies acceptance and express consent for personal data to be included in files which are owned and protected by ELE Aleph.

 

Personal data will be treated in accordance with the law and any natural or legal person may exercise the rights of access, rectification, cancellation or opposition regarding the data contained in the aforementioned files, and may revoke therefore their consent when they see fit. ELE Aleph has the necessary technical and organizational measures required by the Spanish Agency for Data Protection to ensure the security of personal data contained in such files given the nature of the data and the risks to which they are exposed.

 

Customers must know that ELE Aleph requires only the name and email address/telephone number of students who wish to sign up for any of their courses. Additional information (date of birth, nationality...) may be submitted optionally should the student consider it appropriate. Students in need of a visa will need to provide specific details such as their passport number and address. Also, those entitled to a refund will need to provide their bank account number or other similar data so that ELE Aleph can issue the payment.

 

Employees, suppliers and other individuals and companies who work for or with ELE Aleph must know that only the essential information to provide services and comply with obligations will be stored.

 

All information held by ELE Aleph will never be sold to or shared with a third party (unless strictly necessary, in which case permission will always be requested prior to any action). This data will be used by ELE Aleph exclusively to carry out its obligations, to provide information and services requested, to verify identity to protect against fraud, to comply with laws, to confirm eligibility to use services and to notify about changes to services. This information will be stored only for as long as these obligations and actions require it.

 

 

3. USE OF COOKIES

 

Cookies are small pieces of data sent from a website and stored in the user's web browser while the user is browsing it. They allow websites to save and recover information about navigation habits or to recognize a redundant user. Cookies do not contain any personal information and they are mostly deleted when closing a browsing session. Most browsers accept cookies and they also allow users  to activate, deactivate or delete them.

 

ELE Aleph’s website uses cookies for technical, personalisation and analysis purposes of services related to the promotion of its courses such as those by Google Inc., Wix.com Inc., POWr Inc. and Twitter Inc. To provide this services, the cookies saved are related to the user's IP. The user is prompted to accept the collection and processing of data when accessing the website. Cookies help to distinguish users of the website. This helps to provide them with a good experience when browsing the website. By continuing to browse the site, users are agreeing to the use of cookies.

 

Strictly necessary cookies (Wix.com Inc.) are required for the operation of the website. They include, for example, cookies that enable users to log into secure areas of the website and that make the content displayed on it more relevant by recording each visit to our website, the pages visited and the links followed.

 

Analytical and performance cookies (Google Inc.) allow to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. Users can opt out of Google Analytics without affecting how they visit the site.

 

Other third party cookies (Twitter Inc. and Facebook Inc.), over which ELE Aleph has no control, are likely to be analytical/performance cookies or targeting cookies that allow users to interact with third parties (retweeting or liking posts on Twitter, for instance) or to use/view additional services available on the website (like ELE Aleph’s photo gallery, which is linked to Instagram).

 

Deleting or blocking cookies is possible in all browsers. Users should refer to the manufacturer for more info or look for these options in the settings menu of the browser. Blocking all cookies may have a negative impact upon the usability of the website.

 


4. ADDITIONAL INFORMATION

 

Contact ELE Aleph at hola@elealeph.com if you have any doubts about these policies. 

 

These policies may be revised from time to time. If any substantial changes are made, these amendments will be posted on our website so that you are always aware of the information we collect, how we use it and how you can access or update your personal information. The processing of personal data and the sending of communications by electronic means abide by the regulations established in the Reglamento (EU) 2016/679 del Parlamento Europeo y del Consejo (Regulation (EU) 2016/679 of the European Parliament and of the Council) of 27 April (Reglamento General de Protección de Datos o RGPD (General Data Protection Regulation or GDPR)), in the Ley Orgánica 15/1999 (Organic Law 15/1999) of 13 December, of Protección de Datos de Carácter Personal (Personal Data Protection) of the BOE 14/12/1999 (Spanish Government Official Bulletin of 14/12/1999) and in the Ley 34/2002 (Law 34/2002) of 11 July, of Servicios de la Sociedad de la Información y de Comercio Electrónico of the BOE 12/07/2002 (Services of the Information Society and Electronic Commerce).

 

Everyone has the right to request a copy of the personal information ELE Aleph holds about them to make any changes or to ask that it be deleted.

 

ELE Aleph

C. San Pedro Pascual 10

46008 Valencia

España

 

 

5. TERMS AND CONDITIONS


The following terms constitute a framework agreement between ELE Aleph (“we”, “us”, “our” or “the school”) and its customers/users (“they”, “them”, “their” or “(the) student(s)”).


Enrolment


• To book any of our services, students must contact ELE Aleph

• They can fill in the signup form provided on our website, contact us by email or come to the school

• Students must wait for confirmation after contacting us, which should be received within 48 hours

• Alternatively, they can book through an appointed agent or agency

• Agents and agencies can provide advice on courses and can also help with any visa requirements

• Signing up whatever the means used implies the acceptance of these terms and conditions

• If students require a visa, they must ensure they understand and meet the necessary requirements

• They will need to contact the Spanish embassy or consulate in their country

• For further information regarding visa requirements: www.exteriores.gob.es

• We will always do our best to help our students


Payment


• Paying in advance before the course start date is usually not mandatory

• Students who do pay in advance, however, will have absolute priority

• Full payment must still be submitted before their first lesson at the latest

• Students can either pay in full or just a deposit to secure their reservation

• Bookings that have not been secured are subject to changes or modifications

• Late bookings made the week before the course starts do require a deposit of €50

• A €250 deposit must be submitted if students require an acceptance letter or similar supporting document

• Regular bookings accept an optional €150 deposit for booking completion and priority purposes

• Deposits will be deducted from the course when balance is paid

• Please note that special conditions may apply to some of our rates, offers and promotions

• Payment upon arrival is possible either in cash or by credit/debit card

• Payment in advance is possible either in cash, via bank transfer or by credit/debit card

• Accepted cards: Mastercard, Visa, UnionPay, Discover and Diners Club International

• Students paying remotely by card are required to fill in and submit the form that will be provided

• In-person payments at the school will be made through POS terminal (PIN or signature might be necessary)

• Deposits can also be paid with PayPal and any card supported by their payment gateway

• A discount will be applied to courses that are fully paid at least 15 days before the course starting week

• Payments must be in euros only

• All bank charges and possible booking processing expenses must be paid by the buyer

• A copy of the transfer confirmation must be sent to us via email when paying via bank transfer

• Our current courses and services details and prices can be found on our website

• The school may make suggestions, but is not responsible for the choices students eventually make

• Similar price alternatives will be provided when requirements are not met

• Our prices include regular administrative costs, so no additional fees nor taxes will be applied

• A €30 enrolment fee per inscription will be applied when not booking directly with us

• Students entitled to any of our offers must let us know at the time of booking

• Students wishing to enjoy the 1x5 offer must make sure their contacts inform us at the time of booking

• All offers, discounts and price reductions are subject to completion of the course as initially booked

• Courses separated by 30 days or less will be considered part of the same booking

• Offsite courses may incur additional fees

• Books and materials are not included


Cancellations


• A €50 fee will be applied for cancellations made more than 24 hours prior to the course start date

• Students are not entitled to a refund for cancellations made less than 24 hours prior to the course start date

• Alternatively, we may provide a voucher redeemable by anyone within one year from the time it was issued

• Courses or lessons missed due to late arrival/early departure, illness or other circumstances are not refunded

• It is not possible to cancel courses when any supporting document has been issued at the request of the student

• General visa policies may be applied in these cases, regardless the purpose of the aforementioned document


Modifications


• It might be possible to make changes or modifications to courses even if they have already started

• Possibility will be determined by the school only based on space, time and other organisational aspects

• Changes to course dates must be notified to us at least 10 days before the date previously arranged

• Modifications may incur additional charges (30% min.)


Visas


• It is the students’ responsibility to allow enough time for the completion of their visa application

• If for whatever reason their visa is denied, fees will be refunded except for a 5% (€250 min.)

• In that case, the school must be notified in writing at least 10 days prior to the course starting week

• A €50 cancelation fee will be applied when notifications are received less than 10 days ahead

• Students must attach the official notification issued by the Spanish authorities

• Official notifications must include the date, seal/stamp and signature

• The student’s name, passport number and the visa requested must be clearly shown

• The school may request the student to make an appeal to the Spanish authorities if considered appropriate

• Documents are delivered for free (standard service)

• Express shipping service: €125


Dates

 

• General Spanish courses start every Monday

• Private lessons can start any day of the week

• Other courses may have specific start dates

• A fully detailed and updated calendar is available in the courses section of our website


Holidays


• Except for two weeks during Christmas, the school will always be open during public holidays

• If for whatever reason the school will not be open, students will be notified at the time of enrolment


Breaks


• Students can take as many breaks from their courses as they wish

• Any effect this may have on their visas or other personal aspects is the responsibility of the student only

• These breaks must be taken in blocks of whole weeks

• Students must notify the school at least 10 days before the intended break


Timetable


• We are open Monday to Friday from 8.00 to 20.00

• Customer care hours: Monday to Friday, 9.00 to 18.00

• All communications must be received during our customer care hours

• Courses timetable and calendar are decided exclusively by the school

• Students can tell us their preferred schedule and teacher, but it does not ensure confirmation nor acceptance

• They are provided with their timetable the week before their course starts, usually by Thursday or Friday

• In the occurrence of unforeseen circumstances, we reserve the right to change timetables or postpone classes

• Also to modify the type of course to any other course or combination of equal value


Test


• Students are required to conduct a level test (unless they are absolute beginners)

• The level test assists us in assessing their learning requirements, level and class timetable

• Absolute beginners must notify us at the time of booking

• Any change of level or timetable is subject to approval by us and to availability of courses

• Level tests should be submitted at least 10 days prior to the course start date

• Without this information we cannot ensure that students will be placed in the right group

• If this happened, it is very likely that students will miss at least the first lesson on their first day

• Should students not submit their tests in time, we reserve the right to postpone classes or modify/cancel courses

• Additional examinations can be conducted during the course at the request of the school


Attendance


• Students have the responsibility to attend every class and make the most of them

• They must attend at least 80% of the classes, make academic progress and behave properly

• If not, we reserve the right to modify/cancel the course or change the group and level if necessary

• In the event of changes being to a group not yet started, students must wait until the group does begin

• The time waiting for the group is their responsibility and as such there shall not be a refund

• The contract will resume as soon as they continue classes in the new group

• Students who arrive more than 15 minutes late will not be allowed to attend

• If no student shows up during the first 15 minutes, the class will be automatically cancelled for the day

• If students cannot attend everyday of the week, they must notify us

• These days could be discounted from their invoice or postponed upon approval by the school

• If the course has already been paid, they can be postponed or transferred to another student

• Classes missed for any properly justified reason could be postponed or transferred to another student


Rights


• When registering, students give us permission to send them information about us

• Also, to use photos and videos of activities carried out during class and other school events

• The withdrawal of these permissions must be communicated in advance at the time of enrolment


Services


• Students must inform us at the time of booking if they require accommodation or transfer services

• We are the intermediary between the students and the service providers

• Students must pay the full cost of the transfer service in advance (non-refundable)

• A non-refundable deposit of €150 is required when booking accommodation through us

• This deposit will be deducted from the total fees when balance is paid

• Placement fee: €50 per inscription, free with intensive, semintensive or private (5 hours/week min.)

• We receive the proportional amount of one night of the whole accommodation cost as an admin fee

• The rest of the total amount must be paid entirely to the providers

• Students must not invite nor allow anyone into the accommodation without previous consent

• They are also not allowed to use the kitchen when staying with a family

• Providers are committed to hosting the student and respecting the established conditions during the whole stay

• Families are committed as well to fostering their language immersion

• Students are committed to respecting the rules and the established conditions during the whole stay

• Failure to comply with their obligations may result in the cancellation of their stay

• We are committed to searching for a new accommodation as quickly as possible if significant problems arise

• In the event of significant damage caused by students, providers will assess the financial cost

• We will then check the scope of the damage to confirm the validity of their assessment

• Students are required to collect the keys to the accommodation between 8.00 and 20.00 on their first day

• Early or late arrivals require an additional €50 fee

• A double room is available only when requested by two students booking together

• If requested, students could be accommodated with someone else

• A maximum of 8 extra nights (4 before and 4 after) may be booked when possible

• Cancellations must be notified to the school at least 10 days before the course start date

• 2 weeks of accommodation will be charged for cancellations made less than 10 days before the course start date

• Cancellations made once the course has started are not entitled to any refund