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# Frequent questions

Missing class

If students need to miss class, they can let us know at the time of booking so that we can adjust the price and deduct those sessions (when possible). In case of urgent unexpected events, we may postpone lessons already paid if the school is informed before 09.00 (or one day ahead and within customer care hours for private sessions).

Anything beyond control that could not be anticipated such as a flight being cancelled or falling sick could justify being absent, while simply changing one’s mind, oversleeping or having a terrible hangover would be no excuse to miss a class : )

Unless it affects another student’s booking, these are automatically rescheduled and added at the end of the current course, extending it as many days as they could not make it to class, easy as that.

It is important to remember that the special rate (if requested and applicable), as well as extensive courses, admits no changes, so classes missed are not discounted nor put off.

In any case, the total cost of the course will always be adjusted to the actual number of classes held: days when the school is closed (Christmas, for instance) or weeks when students are away (holidays, breaks…) are always deducted.

Remember that students can take as many breaks (whole weeks) as they wish from their course (except extensive), just need to let us know at least 10 days ahead.

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