LEGAL AGREEMENTS
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5. TERMS AND CONDITIONS
The following terms constitute a framework agreement between ELE Aleph (“we”, “us”, “our” or “the school”) and its customers/users (“they”, “them”, “their” or “(the) student(s)”).
Enrolment
• To book any of our services, students must contact ELE Aleph
• They can fill in the signup form provided on our website, contact us by email or come to the school
• Students must wait for confirmation after contacting us, which should be received within 48 hours
• Alternatively, they can book through an appointed agent or agency
• Agents and agencies can provide advice on courses and can also help with any visa requirements
• Signing up whatever the means used implies the acceptance of these terms and conditions
• If students require a visa, they must ensure they understand and meet the necessary requirements
• They will need to contact the Spanish embassy or consulate in their country
• For further information regarding visa requirements: www.exteriores.gob.es
• We will always do our best to help our students
Payment
• Paying in advance is usually not mandatory
• Students who do pay in advance will have absolute priority
• Late bookings made the week before the course starts require a deposit of €50
• A €250 deposit must be submitted if students require an acceptance letter or similar supporting document
• Regular bookings accept an optional €150 deposit for priority purposes
• Deposits will be deducted from the course when balance is paid
• €150 of any upfront payment will also be considered a booking deposit
• All deposits cover up to €50 in booking processing expenses
• Payment upon arrival is possible either in cash or by credit/debit card (Mastercard or Visa)
• Payment in advance is possible either in cash, via bank transfer or by credit/debit card (Mastercard or Visa)
• Students paying remotely by card are required to fill in and sign the form that will be provided
• In-person payments at the school will be made through POS terminal (PIN or signature might be necessary)
• Deposits can also be paid with PayPal and any card supported by their payment gateway
• A 5% discount will be applied to courses that are fully paid in advance via bank transfer or in cash
• Payments must be in euros only
• All bank charges must be paid by the buyer
• A copy of the transfer confirmation must be sent to us via email
• Our current course and services details and prices can be found on our website
• The school may make suggestions, but is not responsible for the choices students eventually make
• Similar price alternatives will be provided when requirements are not met
• Our prices include regular administrative costs, so no additional fees nor taxes will be applied
• A €30 enrolment fee per inscription will be applied when not booking directly with us
• Students entitled to any of our offers must let us know at the time of booking
• Students wishing to enjoy the 1x5 offer must make sure their contacts inform us at the time of booking
• All offers, discounts and price reductions are subject to completion of the course as initially booked
• Courses separated by 30 days or less will be considered part of the same booking
• Offsite courses may incur additional fees
• Books and materials are not included
Cancellations
• No charge will be applied for cancellations made at least 24 hours prior to the course start date
• Students are not entitled to a refund for cancellations made in the 24 hours prior to the course start date
• Alternatively, we may provide a voucher redeemable by anyone within one year from the time it was issued
• Courses or lessons missed due to late arrival/early departure, illness or other circumstances are not refunded
• It is not possible to cancel courses when any supporting document has been issued at the request of the student
• Deposits are not refundable unless a cancellation insurance is purchased
• Cancellation insurance: €50 (cancellations up to 24 hours before the course start date)
• All communications must be received during our customer care hours
Modifications
• It might be possible to make changes to courses even if they have already started
• Possibility will be determined by the school only based on space, time and other organisational aspects
• Changes to course dates must be notified to us at least 10 days before the date previously arranged
• Modifications may incur additional charges (30% min.)
Visas
• It is the students’ responsibility to allow enough time for the completion of their visa application
• If for whatever reason their visa is denied, fees will be refunded
• In that case, the school must be notified in writing at least 10 days prior to the course start date
• A €50 cancelation fee will be applied when notifications are received less than 10 days ahead
• Students must attach the official notification issued by the Spanish authorities
• Official notifications must include the date, seal/stamp and signature
• The student’s name, passport number and the visa requested must be clearly shown
• The school may request the student to make an appeal to the Spanish authorities if considered appropriate
Dates
• General Spanish courses start every Monday
• Private lessons can start any day of the week
• Other courses may have specific start dates
Holidays
• Except for two weeks during Christmas, the school will always be open during public holidays
• If for whatever reason the school will not be open, students will be notified at the time of enrolment
Breaks
• Students can take as many breaks from their courses as they wish
• Any effect this may have on their visas or other personal aspects is the responsibility of the student only
• These breaks must be taken in blocks of whole weeks
• Students must notify the school at least 10 days before the intended break
Timetable
• We are open Monday to Friday from 8.00 to 20.00
• Customer care hours: Monday to Friday, 9.00 to 18.00
• Timetables are decided exclusively by the school
• Students can tell us their preferred schedule and teacher, but it does not ensure confirmation nor acceptance
• They are provided with their timetable the week before their course starts, usually by Thursday or Friday
• In the occurrence of unforeseen circumstances, we reserve the right to change timetables or postpone classes
• Also to modify the type of course to any other course or combination of equal value
Test
• Students are required to conduct a level test (unless they are absolute beginners)
• The level test assists us in assessing their learning requirements, level and class timetable
• Absolute beginners must notify us at the time of booking
• Any change of level or timetable is subject to approval by us and to availability of courses
• Level tests should be submitted at least 10 days prior to the course start date
• Without this information we cannot ensure that students will be placed in the right group
• If this happened, it is very likely that students will miss at least the first lesson on their first day
• Should students not submit their tests, we reserve the right to postpone classes or cancel courses
• Additional examinations can be conducted during the course at the request of the school
Attendance
• Students have the responsibility to attend every class and make the most of them
• They must attend at least 80% of the classes, make academic progress and behave properly
• If not, we reserve the right to modify/cancel the course or change the group and level if necessary
• In the event of changes being to a group not yet started, students must wait until the group does begin
• The time waiting for the group is their responsibility and as such there shall not be a refund
• The contract will resume as soon as they continue classes in the new group
• Students who arrive more than 15 minutes late will not be allowed to attend
• If no student shows up during the first 15 minutes, the class will be automatically cancelled
• If students cannot attend everyday of the week, they must notify us
• These days could be discounted from their invoice or postponed upon approval by the school
• If the course has already been paid, they can be postponed or transferred to another student
• Classes missed for any properly justified reason could be postponed or transferred to another student
Rights
• When registering, students give us permission to send them information about us
• Also, to use photos and videos of activities carried out during class and other school events
• The withdrawal of these permissions must be communicated in advance at the time of enrolment
Services
• Students must inform us at the time of booking if they require accommodation or transfer services
• We are the intermediary between the students and the service providers
• Students must pay the full cost of the transfer service in advance (non-refundable)
• A non-refundable deposit of €150 is required when booking accommodation through us
• Placement fee: €50 per inscription, free with intensive, semintensive or private (5 hours/week min.)
• We receive the proportional amount of one night of the whole accommodation cost as an admin fee
• The rest of the total amount must be paid entirely to the providers
• Students must not invite nor allow anyone into the accommodation without previous consent
• They are also not allowed to use the kitchen when staying with a family
• Providers are committed to hosting the student and respecting the established conditions during the whole stay
• Families are committed as well to fostering their language immersion
• Students are committed to respecting the rules and the established conditions during the whole stay
• Failure to comply with their obligations may result in the cancellation of their stay
• We are committed to searching for a new accommodation as quickly as possible if significant problems arise
• In the event of significant damage caused by students, providers will assess the financial cost
• We will then check the scope of the damage to confirm the validity of their assessment
• A double room is available only when requested by two students booking together
• If requested, students could be accommodated with someone else
• A maximum of 8 extra nights (4 before and 4 after) may be booked when possible
• Cancellations must be notified to the school at least 10 days before the course start date
• 2 weeks of accommodation will be charged for cancellations made less than 10 days before the course start date
• Cancellations made once the course has started are not entitled to any refund
• All communications must be received during our customer care hours
• Accommodation is not covered by our cancellation insurance