Terms and conditions

The following terms constitute a framework agreement between ELE Aleph (we, the school...) and its users (they, the students...).

Enrolment

• Students may book directly with us or through an appointed agent

• Signing up whatever the means used implies the acceptance of these terms and conditions

• Minimum age to participate in any of our regular group courses is 18 (16 if authorised)

• Students under 18 can still take classes with us, but only private

• The school may make suggestions, but is not responsible for the choices students make

• Combining courses is not possible when benefiting from any discount or offer

• Students can tell us their preferred teacher, but it does not ensure confirmation nor acceptance

• Teachers may occasionally change when necessary

Prices

• Courses prices can be found on our website: elealeph.com/courses

• No additional fees or taxes will be applied

• The total cost of the course will be adjusted to the actual number of classes

• An enrolment fee will be required when not booking directly with us

• All offers, discounts and price reductions are subject to completion of the course as booked

• The base price is that which includes no offer, discount or price reduction

• Books are lent and must be returned in the same condition on the last day of class

• A refundable deposit will be required when borrowing materials

Payment

• Paying at the time of booking (once availability is confirmed) is mandatory

• Remote payment is possible either via bank transfer or by credit/debit card

• In-person payment is possible either in cash or by credit/debit card

• Transfer and currency expenses must be paid by students

• Payments must be in euros only

Changes

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• It is possible to transform, postpone or cancel a course

• Changes must be requested to management at least 10 days ahead

• Modifying the type of course implies a partial cancellation

• Remaining balance will be used to purchase new classes

• Students may take breaks in blocks of whole weeks from Monday to Friday

• Courses can be postponed indefinitely and up to 30 weeks

• Students must inform us of their intention to start or resume classes

• The school will then confirm the exact new date (subject to availability)

• Absences notified at least one hour ahead are saved as credit for future purchases

• Daily sessions are indivisible, partial absences are never compensated nor rescheduled

• Please, note that all notifications are registered and effective within admin hours

• Any effect changes may have on students’ personal circumstances is their responsibility

Cancellations

• Students may cancel at any time (before or during the course)

• They must request it at least 10 days ahead and within admin hours

• Cancellation fee: 2% of the total amount for courses paid by card

• Courses paid in cash or via SEPA transfer incur no cancellation fee

• Non-SEPA transfer expenses must be paid by the student

• Sessions cancelled by the school are fully refunded

In case the school has issued or validated any supporting document as proof of inscription (an acceptance letter or enrolment certificate, for instance, but not an invoice) at the request of a student, resulting fees can only be refunded if they are denied a permit to stay in the country by Spanish authorities (official letter required).

It is very important to keep in mind that any amount paid for accommodation is never reimbursed.

Calendar

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• The school will be closed on selected days: elealeph.com/calendar

• Students will be notified at the time of enrolment if the school will not be open

• Support: Monday to Friday 10:00-14:00 (except breaks and holidays)

• Admin hours (registry and inscriptions): Monday to Friday 08:00-16:00

• Dates and timetables may exceptionally differ and change anytime

Level

• Students are required to take a level test (unless they are absolute beginners)

• The test assists us in assessing their learning requirements and level

• Tests must be submitted at least 10 days prior to the course starting week

• Without this information we cannot ensure that students will be placed appropriately

• Any effect this may have on students’ personal circumstances is their responsibility

• Additional examinations can be conducted during the course

• Progress is constantly monitored and assessed by teachers

• Changing level is subject to approval by us and to availability

Attendance

• Students have the responsibility to attend every class and make the most of them

• They must attend at least 80% of classes, make progress and behave properly

• If not, we reserve the right to make any necessary changes or cancel courses

• Should a course be cancelled due to students’ behaviour, they will not be entitled to a refund

• Courses will be cancelled (no refund) when students fail to show up in time for their first class

• In the event of changes being to a group not yet started, students must wait until the it begins

• The time waiting for the group is their responsibility and as such there shall not be a refund

• The contract will resume as soon as they continue classes in the new group

• Students who arrive more than 15 minutes late will not be allowed to attend

• If no student shows up during the first 15 minutes, the class will be cancelled for the day (no refund)

• If students are unable to attend any of their classes, they must notify us

• In case of illness, students must not return to class until at least the following week

• Should they feel unwell or show any sign of it, they must wear a face mask

• In case of fever or severe symptoms, they will be required to leave

Commitments

• The school is allowed to contact students regarding their courses or requests

• We are committed to never sending unsolicited or unnecessary information

• Students give us permission to use photos and videos of school events

• The withdrawal of this permission can be communicated at any time

• If students require a permit, they must ensure necessary requirements are understood and met

• Detailed information should be provided and corroborated by Spanish authorities

• It is the students’ responsibility to allow enough time for the completion of their application

Accommodation

• Students must inform us at the time of booking if they require accommodation

• Accommodation is available when booking intensive+, combo or combo+ only

• Booking accommodation is not possible when benefiting from any discount or offer

• We are the intermediary between the students and the service providers

• Students must not invite nor allow anyone into the accommodation

• Using the kitchen is not allowed when staying with a family

• Families cannot cater for specific dietary requirements

• Students are committed to respecting the rules and the established conditions

• Failure to comply with their obligations may result in the cancellation of their stay (no refund)

• In the event of significant damage caused by students, providers will assess the financial cost

• We will then check the scope of the damage to confirm the validity of their assessment

• Cancelling accommodation does not imply the cancellation of courses

• Any amount paid for accommodation is never reimbursed nor redeemable

• Changes and modifications are not allowed

Some bookings, courses, rates and offers may be subject to specific conditions. It is the student’s responsibility to make sure they understand and meet requirements.

Basic rate

Details: elealeph.com/rates

Holidays when there is no class (1 May, for example) are not charged.

Any day when students do not attend class (justified or not) is never postponed, deducted nor refunded.

Cancellation fee: 5% of the total amount.

It is not possible to combine services.

Inscriptions must be completed by 14:00 on Friday the week before.

Intensive course

Details: elealeph.com/intensive

Intensive+ course

Details: elealeph.com/intensive-plus

Private course

Details: elealeph.com/private

Combo course

Details: elealeph.com/combo

Combo+ course

Details: elealeph.com/combo-plus

Extensive course

Details: elealeph.com/extensive

Intensive courses run everyday from Monday to Friday and follow an action-oriented approach in order to learn the language and be able to communicate in Spanish, that is, to use it. Contents are addressed progressively during the week, that is, groups continue from where they left off the day before: classes are, therefore, not standalone sessions nor are students required to fill any gaps on their own.

Plus+ courses incorporate a complementary session each day for some extra practice which might be especially helpful for those students who may not have many opportunities to use Spanish outside the classroom or that could need a boost (they will definitely help to build a more solid base, but not necessarily to learn more or progress faster), while combo courses include one private 1-to-1 lesson each day in addition to group classes.

Extensive courses are aimed exclusively at consolidating skills (speaking, listening and reading): new words, expressions and structures may be acquired through interaction, but no descriptive nor functional contents will be directly addressed during these sessions. Students are therefore required to be at least at an A1 conversational level or above (grouped accordingly): those in need of getting initiated or making progress must choose an intensive course instead. Suitable for people with a good knowledge of Spanish, but limited options to use it.

Courses timetables, dates, prices and other aspects may change anytime or exceptionally differ in case of unforeseen circumstances.

Frequently asked questions: elealeph.com/faqs