# Frequent questions
You can find detailed information about our basic all-year-round courses and offers on our website. Every little change we make is quickly updated so that you are always up to date and well informed when booking a course or any other service with us. Our seasonal and temporary courses and offers can be checked also on our website and on our social networks.
Our courses take place from Monday to Friday and from 8.00 to 20.00 (local time). Intensive courses run from 10.00 to 16.00 (although we may sometimes need to modify these times) and private lessons at any available time from 8.00 to 20.00 (both onsite and online). Extensive courses take place exclusively from 15.00.
Offsite courses are also available when possible. If it is not very far from our school, we can go wherever you want if you prefer to take your course somewhere else (your office, apartment, hotel...). Additional fees will be applied, though. Contact us if you want to know more.
Apart from our all-year-round programmes, we offer on a regular basis DELE exams preparation courses 2 weeks before each exam date and other special courses. Even in cases when they are not clearly advertised on our website or social networks, we may exceptionally offer these courses if requested by students. Just let us know and wait for confirmation.
Quality is no doubt our main concern. We will never accept more than 10 students per class to make sure we can provide the best service for all our students in relaxed and comfortable situations even during peak seasons. We will always try our best to help our students make the most from their experience here with us while having a good time as well.
If you need to miss class for some unexpected problem or justified reason, we can reschedule your lessons. Moreover, if you already know that you will need to miss lessons when booking your course, let us know and we will discount them from your invoice.
And remember that there is no enrolment fee nor additional taxes.