The following terms constitute a framework agreement between ELE Aleph (we, the school...) and its users (they, the students...).

Enrolment

• Students may book directly with us or through an appointed agent
• Signing up whatever the means used implies the acceptance of these terms and conditions
• Minimum age to participate in any of our regular group courses is 18 (16 if authorised)
• Students under 18 can still take classes with us, but only private
• Our current courses and services details and prices can be found on our website
• The school may make suggestions, but is not responsible for the choices students make
• It is not possible to have more than one booked course at a time
• Combining courses is not possible when benefiting from any discount or offer
• Students can tell us their preferred teacher, but it does not ensure confirmation nor acceptance
• Teachers may occasionally change when necessary

Prices

• Our prices include regular admin costs, no additional fees nor taxes will be applied
• An enrolment fee (per inscription) will be required when not booking directly with us
• All offers, discounts and price reductions are subject to completion of the course as booked
• The base price is that which includes no offer, discount or price reduction
• Books are lent and must be returned in the same condition on the last day of class
• A refundable deposit will be required when borrowing materials
• Offsite courses will incur additional fees

Payment

• Paying at the time of booking (once availability is confirmed) is mandatory
• Quotes and confirmations are valid for 12 hours only unless otherwise stated
• Remote payment is possible either via bank transfer or by credit/debit card
• In-person payment is possible either in cash or by credit/debit card
• Accepted cards: Mastercard, Visa, UnionPay, Discover and Diners Club International
• All bank charges and possible processing expenses must be paid by the buyer
• Payments must be in euros only

Changes
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• It might be possible to transform, postpone or cancel a course
• Changes must be requested to management at least 10 days ahead
• Modifications may imply partial cancellations and be subject to penalties
• Remaining balance may be used to purchase new classes (regular rate)
• Students may take breaks in blocks of whole weeks from Monday to Friday
• Courses can be postponed indefinitely and up to 30 weeks
• Students must inform us of their intention to start or resume classes
• The school will then confirm the exact new date (subject to availability)
• Absences notified at least one hour ahead are saved as credit for future purchases
• Daily sessions are indivisible, partial absences are never compensated nor rescheduled
• Please, note that all notifications are registered and effective within admin hours
• Any effect changes may have on students’ personal circumstances is their responsibility
• Take into account also that these may incur additional charges

Cancellations

• Students may cancel their courses at any time and with immediate effect
• The school must be informed (preferably in writing) within admin hours
• Proportional fees may be reimbursed if notified at least 10 days ahead
• A cancellation penalty of 1 day of class for each day of delay will be applied
• Payments made by card incur an processing fee of 2% on the total amount
• Lessons missed for any reason, justified or not, are not reimbursed
• Bank charges and other related expenses must be paid by the student
• Sessions cancelled by the school are fully refunded (except when noted)

In case the school has issued or validated any supporting document as proof of inscription (an acceptance letter or enrolment certificate, for instance, but not an invoice) at the request of a student, resulting fees can only be refunded if they are denied a permit to stay in the country by Spanish authorities (official letter required).

Calendar
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• The school will be closed on selected days
• A fully detailed and updated calendar is available on our website
• Students will be notified at the time of enrolment if the school will not be open
• The total cost of the course will be adjusted to the actual number of classes
• Courses timetables may exceptionally differ and change anytime
• Support: Monday to Friday 10:00-14:00 (except breaks and holidays)
• Admin hours (registry and inscriptions): Monday to Friday 08:00-16:00

Level

• Students are required to take a level test (unless they are absolute beginners)
• The test assists us in assessing their learning requirements and level
• Tests must be submitted at least 10 days prior to the course starting week
• Without this information we cannot ensure that students will be placed appropriately
• Any effect this may have on students’ personal circumstances is their responsibility
• Additional examinations can be conducted during the course
• Progress is constantly monitored and assessed by teachers
• Changing level is subject to approval by us and to availability

Attendance

• Students have the responsibility to attend every class and make the most of them
• They must attend at least 80% of classes, make progress and behave properly
• If not, we reserve the right to make any necessary changes or cancel courses
• Should a course be cancelled due to students’ behaviour, they will not be entitled to a refund
• Courses will be cancelled (no refund) when students fail to show up in time for their first class
• In the event of changes being to a group not yet started, students must wait until the it begins
• The time waiting for the group is their responsibility and as such there shall not be a refund
• The contract will resume as soon as they continue classes in the new group
• Students who arrive more than 15 minutes late will not be allowed to attend
• If no student shows up during the first 15 minutes, the class will be cancelled for the day (no refund)
• If students are unable to attend any of their classes, they must notify us
• In case of illness, students must not return to class until at least the following week
• Should they feel unwell or show any sign of it, they must wear a face mask
• In case of fever or severe symptoms, they will be required to leave

Commitments

• The school is allowed to contact students regarding their courses or requests
• We are committed to never sending unsolicited or unnecessary information
• Students give us permission to use photos and videos of school events
• The withdrawal of this permission can be communicated at any time
• If students require a permit, they must ensure necessary requirements are understood and met
• Detailed information should be provided and corroborated by Spanish authorities
• It is the students’ responsibility to allow enough time for the completion of their application

Accommodation

• Students must inform us at the time of booking if they require accommodation
• Accommodation is available when booking intensive+, combo or combo+ only
• Booking accommodation is not possible when benefiting from any discount or offer
• We are the intermediary between the students and the service providers
• Students must not invite nor allow anyone into the accommodation
• Using the kitchen is not allowed when staying with a family
• Families cannot cater for specific dietary requirements
• Students are committed to respecting the rules and the established conditions
• Failure to comply with their obligations may result in the cancellation of their stay (no refund)
• In the event of significant damage caused by students, providers will assess the financial cost
• We will then check the scope of the damage to confirm the validity of their assessment
• Cancelling accommodation does not imply the cancellation of courses
• Any amount paid for accommodation is never reimbursed nor redeemable
• Changes and modifications are not allowed

Some bookings, courses, rates and offers may be subject to specific conditions. It is the student’s responsibility to make sure they understand and meet requirements.

Basic rate

• Students interested in our basic rate must request it at the time of booking
• Reservations must be completed by 14:00 on Friday the week before
• Holidays when there is no class are not deducted, postponed nor refunded
• Whole-week breaks when the school is closed are deducted
• Absences for any reason are not postponed, deducted nor refunded
• A processing fee of 20% on the total amount is applied if students cancel
• It is not possible to combine courses or services
• Conversion fee: 5% (allowed only before courses start)

Intensive course
Details and prices: elealeph.com/intensive

Intensive+ course
Details and prices: elealeph.com/intensive-plus

• Minimum number of students required per class is 4 per week
• Weeks when it is not reached are transformed into intensive and proportional fees reimbursed

This course includes a consolidation session each day for some extra practice which might be especially helpful for those students who may not have many opportunities to use Spanish outside the classroom or that could need a boost. They will definitely help to build a more solid base, but not necessarily to learn more or progress faster.

Private course
Details and prices: elealeph.com/private

Combo course
Details and prices: elealeph.com/combo

Combo+ course
Details and prices: elealeph.com/combo-plus

Extensive course
elealeph.com/extensive

• Minimum number of students required per class is 4 per week
• Weeks when it is not reached are postponed (or proportional fees reimbursed)

This course is aimed exclusively at consolidating skills (speaking, listening and reading): new words, expressions and structures may be acquired through interaction, but no descriptive nor functional contents will be directly addressed during these sessions. Students are therefore required to be at least at an A2 conversational level or above (grouped accordingly): those in need of getting initiated or making progress must choose an intensive course instead. Suitable for people with a good knowledge of Spanish, but limited options to use it.

Frequently asked questions: elealeph.com/faqs