# Frequent questions
Payment and cancellations
Paying at the time of booking is necessary if you want to secure your reservation.
You can either pay in full (and benefit from a discount if you do so at the time of booking and least 20 days before the starting week of the course) or just a 1-week deposit (base price) and the rest upon arrival on your first day of class.
Students may cancel their courses at any time and with immediate effect, no need to explain why (we will not ask, promise). It is always sad to see someone go, but we understand they must have their reasons and it is not our intention to make things complicated for anyone.
If we are informed at least 10 days before the week the course starts (and within customer care hours), we can refund the money, otherwise, we will simply deduct all sessions from the moment the course started (as well as any classes already scheduled for the current and following week and any break or absence that was not originally agreed at the time of booking) and reimburse the rest, easy as that. Remember that “all offers, discounts and price reductions are subject to completion of the course as initially booked”, therefore, the base price is the one that will always be applied to these lessons.
In case the school has issued any supporting document as proof of inscription (an acceptance letter, enrolment certificate or academic programme, for instance) at the request of a student, fees can only be refunded if the purpose of it is to apply for a student permit and it is denied by Spanish authorities* (we must be notified at least 20 days prior to the course starting week, official letter required).
It is also very important to keep in mind that any amount paid for accommodation is never reimbursed. Unfortunately, since we do not own the rooms our students rent through us, this is not a decision we can change : (
Alternatively, courses (not accommodation) may be postponed for free (if justified).
Remember that some bookings, courses, rates and offers are subject to specific conditions and that all communications must be received during our customer care hours.
*Bookings completed before 16.10.2023: “If, for whatever reason, their visa is denied, fees will be refunded (except for €150 min.)”.